Bookings & customer care · Services
Join video consultations and view recordings
Attend service appointments, control the call and play ready recordings.
Follow the steps
On a Confirmed service appointment, tap Join meeting when the button appears around the scheduled time. Check the camera and microphone in the waiting screen, grant device permissions if requested and tap Join meeting.
- On a Confirmed service appointment, tap Join meeting when the button appears around the scheduled time. Check the camera and microphone in the waiting screen, grant device permissions if requested and tap Join meeting.
- Use Mic and Camera to toggle audio and video. Chat supports text and images during the meeting. More includes camera flip, audio output, hand raising and layout options when available. Tap End to leave.
- The business owner has a Record control. Wait for the customer to join, request recording and wait for consent. Watch the waiting/recording state and tap the record control again to stop. A declined or unanswered request is not an active recording.
- Return to the confirmed or completed appointment and choose Recordings. Tap a Ready recording to play it. Active, processing or Unavailable recordings cannot yet play; use Retry if loading fails.
Read all steps
1. Join an eligible appointment
On a Confirmed service appointment, tap Join meeting when the button appears around the scheduled time. Check the camera and microphone in the waiting screen, grant device permissions if requested and tap Join meeting.
2. Control the call
Use Mic and Camera to toggle audio and video. Chat supports text and images during the meeting. More includes camera flip, audio output, hand raising and layout options when available. Tap End to leave.
3. Record with customer consent
The business owner has a Record control. Wait for the customer to join, request recording and wait for consent. Watch the waiting/recording state and tap the record control again to stop. A declined or unanswered request is not an active recording.
4. Play a recording
Return to the confirmed or completed appointment and choose Recordings. Tap a Ready recording to play it. Active, processing or Unavailable recordings cannot yet play; use Retry if loading fails.
