1. Information We Collect
VietLinker collects information when you register an account, post listings, or use our services:
- Personal information: full name, email, phone number
- Listing information: content, images, address
- Payment information: via Stripe (we do not store card details)
- Technical information: IP address, browser, device
2. How We Use Information
- To provide and improve VietLinker services
- To process payments and manage credits
- To send account and listing notifications
- To provide customer support and resolve disputes
- To comply with applicable laws and protect user rights
3. Sharing Information
We do not sell or rent your personal information. Information is only shared in these cases:
- With your explicit consent
- With service providers (Supabase, Stripe, Vercel)
- When required by law
- To protect the rights and safety of VietLinker and its users
4. Third-Party AI Services
VietLinker provides AI-powered features. When you use them, certain data is sent to third-party AI providers:
AI Features:
- AI Assistant — text and image chat with AI
- Voice Chat — voice conversations with AI
- Phone Agent — AI-powered phone calls
- Daily Digest — AI-generated content summaries
- Goal Planner — AI-assisted milestone planning
- Image Generator — AI-generated images from text
AI Providers:
5. Data Security
We use industry-standard security measures — SSL/TLS encryption, AES-256 at rest, two-factor authentication, and strict access controls.
6. Your Rights
You have full control over your personal data:
- Access — view data we hold about you
- Rectification — correct inaccurate information
- Erasure — request deletion of your account and data
- Opt-out — stop AI data processing at any time
Contact account@vietlinker.com to exercise these rights.
7. Public Records & Directory
Part of VietLinker is a directory aggregating professional licensing data (doctors, lawyers, real estate agents, accountants, insurance producers, dentists, pharmacists) from federal and state public records.
Sources:
- Federal: NPI Registry (CMS), IRS PTIN FOIA
- State: Bar Associations, Real Estate Commissions, Departments of Insurance, Boards of Pharmacy/Dentistry
- National: NIPR (National Insurance Producer Registry)
8. Cookies & Tracking
- Strictly necessary: login session, CSRF (cannot be disabled — required for the Site)
- Analytics: Google Analytics, Plausible — anonymized, can be opted out
- Functional: language, preferences — can be opted out
- NO third-party advertising or targeting cookies
VietLinker honors the Do Not Track browser signal (per CalOPPA). You can disable cookies in your browser settings — some features may not work if necessary cookies are disabled.
9. State Privacy Rights (CCPA, VCDPA, CPA…)
VietLinker honors the rights below for all users regardless of state — covering CCPA/CPRA (CA), VCDPA (VA), CPA (CO), CTDPA (CT), UCPA (UT), TDPSA (TX), OCPA (OR).
- Right to Know — request what data we hold about you
- Right to Erasure — request deletion, processed within 45 days
- Right to Correct — fix inaccurate information
- Right to opt out of sale of personal info (VietLinker does NOT sell)
- Right to opt out of targeted advertising (VietLinker does NOT do this)
- Right to portability — request data in JSON/CSV
- Right to non-discrimination — no penalty for exercising your rights
[APPEAL]. Still not satisfied — file a complaint with your state Attorney General.How to exercise rights:
- Email: account@vietlinker.com (subject: [Privacy Request])
- Receipt confirmed within 10 days
- Identity verified via email confirmation
- Substantive response within 45 days (extendable by 45 if complex — we will notify)
State-specific notes:
- CA Shine the Light (Civil Code §1798.83) — VietLinker does not share data for third-party direct marketing
- Nevada NRS 603A — VietLinker does not sell data; opt-out requests still honored
- Illinois BIPA — N/A (no biometric processing)
- Washington MHMDA — no consumer health data collected (only business info from public records)
- New York SHIELD Act — fully complied with (see sections 5 + 11)
10. Children & Sensitive Data
Children (COPPA — Federal):
VietLinker does not knowingly collect data from children under 13. If discovered, it will be deleted immediately. Parents may request deletion of their child's data at account@vietlinker.com.
Sensitive data:
- Health (WA MHMDA, CA CMIA): only business info of healthcare providers — NO consumer health data
- Biometric (IL BIPA, TX CUBI): NOT collected (fingerprints, face scans, voice prints)
- Geolocation: NO precise tracking — only city-level inferred from IP for analytics
- Financial: NO stored card numbers — payments handled by Stripe (PCI-DSS Level 1)
11. Retention & Breach Notification
Data retention:
- Professional profile (public records): retained while license is active + 12 months after expiry
- User account: retained while account is active + 24 months after closure
- Analytics data: anonymized after 14 months
- Privacy request log: retained 24 months (compliance)
- Email correspondence: retained 3 years
12. International Users & Policy Changes
VietLinker serves U.S. users. If you access from outside the U.S., your data may be stored/processed in the U.S. and may not have the same protection as GDPR (EU). By using the Site you agree to this.
When we update this policy:
- New version + update date posted at the top
- Banner notice on the Site for 30 days
- Email to registered users for material changes
13. Contact
Questions about privacy / privacy requests / opt-out — contact: account@vietlinker.com
General support — contact: support@vietlinker.com
Need help?
Our team is ready to assist you.