Bookings & customer care · Services
Join video consultations and view recordings
Open a service appointment's meeting, use live chat and request recording consent.
Follow the steps
Join meeting appears for confirmed service appointments from 10 minutes before the start until the scheduled duration ends, with a minimum window of 60 minutes after the start. Click it and allow browser microphone and camera access when asked.
- Join meeting appears for confirmed service appointments from 10 minutes before the start until the scheduled duration ends, with a minimum window of 60 minutes after the start. Click it and allow browser microphone and camera access when asked.
- Use Toggle microphone and Toggle camera in the controls. The room shows a waiting message until a customer joins. Each room supports up to 5 people, with App and Website participants able to join together.
- Switch between Speaker layout and Grid layout. Click a participant tile to pin or unpin the person you want to follow. Use Raise hand or Lower hand when you want to speak.
- Open Chat, type a message and click Send; use Send photo to share an image. Meeting messages are only visible during the call, so keep any details you need before leaving.
- After the customer joins, the owner can click Record and wait for the customer to Agree. Recording starts only when the Recording indicator appears. The customer can decline; follow any message about server availability or an error.
- Click the record control again to stop. Click Leave to end your participation. When the owner leaves during recording, the site attempts to stop the recording before closing that owner's meeting view.
- Return to Appointments and click Recordings on an eligible appointment. Completed recordings play inside the dialog; processing or Unavailable items cannot be played yet. Only the owner has the recording viewer in this inbox.
Read all steps
1. Join at the scheduled time
Join meeting appears for confirmed service appointments from 10 minutes before the start until the scheduled duration ends, with a minimum window of 60 minutes after the start. Click it and allow browser microphone and camera access when asked.
2. Control audio and video
Use Toggle microphone and Toggle camera in the controls. The room shows a waiting message until a customer joins. Each room supports up to 5 people, with App and Website participants able to join together.
3. Choose a layout and raise your hand
Switch between Speaker layout and Grid layout. Click a participant tile to pin or unpin the person you want to follow. Use Raise hand or Lower hand when you want to speak.
4. Chat during the meeting
Open Chat, type a message and click Send; use Send photo to share an image. Meeting messages are only visible during the call, so keep any details you need before leaving.
5. Request a recording
After the customer joins, the owner can click Record and wait for the customer to Agree. Recording starts only when the Recording indicator appears. The customer can decline; follow any message about server availability or an error.
6. Stop recording and leave
Click the record control again to stop. Click Leave to end your participation. When the owner leaves during recording, the site attempts to stop the recording before closing that owner's meeting view.
7. Play a saved recording
Return to Appointments and click Recordings on an eligible appointment. Completed recordings play inside the dialog; processing or Unavailable items cannot be played yet. Only the owner has the recording viewer in this inbox.
