Bookings & customer care · Restaurants & Services
Handle appointments and table reservations
Confirm requests, reschedule and record the service outcome.
Follow the steps
Open Appointments or Manage reservations. Check the service, date/time, customer name, optional phone and notes. Reservations include party size; requests received through AI show their source.
- Open Appointments or Manage reservations. Check the service, date/time, customer name, optional phone and notes. Reservations include party size; requests received through AI show their source.
- For a Pending request, tap Confirm when you can accept it. Otherwise choose Decline and read the confirmation before proceeding. Check the new status afterward. If another booking occupies the time, read the conflict message and reassess.
- Tap Reschedule, choose a future date/time and Send new time. A confirmed request returns to pending confirmation; review it again and confirm the new time as appropriate.
- Use Cancel on a confirmed request when you can no longer serve it and confirm the dialog. Once its time has passed and the relevant buttons appear, choose Mark Done or No-show and confirm the correct outcome.
- Pull down to refresh Pending, Confirmed, Declined, Cancelled, Completed and No-show statuses. Eligible service consultations also offer Join meeting and Recordings.
Read all steps
1. Read the customer request
Open Appointments or Manage reservations. Check the service, date/time, customer name, optional phone and notes. Reservations include party size; requests received through AI show their source.
2. Confirm or decline
For a Pending request, tap Confirm when you can accept it. Otherwise choose Decline and read the confirmation before proceeding. Check the new status afterward. If another booking occupies the time, read the conflict message and reassess.
3. Reschedule a confirmed request
Tap Reschedule, choose a future date/time and Send new time. A confirmed request returns to pending confirmation; review it again and confirm the new time as appropriate.
4. Cancel or record the outcome
Use Cancel on a confirmed request when you can no longer serve it and confirm the dialog. Once its time has passed and the relevant buttons appear, choose Mark Done or No-show and confirm the correct outcome.
5. Follow changes
Pull down to refresh Pending, Confirmed, Declined, Cancelled, Completed and No-show statuses. Eligible service consultations also offer Join meeting and Recordings.
