Bookings & customer care · Restaurants & Services
Manage appointments and table reservations
Handle requests from the App, Website or AI Receptionist in one inbox.
Follow the steps
The Appointments page shows Pending requests first. Check the service, date and time, customer name, phone and notes. Table reservations also show party size; AI requests are marked Booked via AI Receptionist.
- The Appointments page shows Pending requests first. Check the service, date and time, customer name, phone and notes. Table reservations also show party size; AI requests are marked Booked via AI Receptionist.
- For a Pending request, click Confirm if you can accept it. Otherwise click Decline and confirm in the dialog. Check the new status on the card; the customer is notified when the request is processed.
- Click Reschedule on a Pending or Confirmed request. Choose an available date and time, read the shop-timezone note and click Save new time. A confirmed appointment returns to Pending and needs confirmation again.
- Booked times may be disabled according to business hours and existing appointments. If confirmation reports an overlap, use Reschedule to agree on another time with the customer and check again.
- For a Confirmed appointment, click Mark complete after providing the service. Use No-show and confirm if the customer did not attend. To cancel, click Cancel and confirm in the dialog.
- Booking buttons are for businesses with approved owners: self-registered businesses or claimed listings. Owners cannot book their own business. Set business hours in Edit profile so the available times fit your schedule.
Read all steps
1. Read new requests
The Appointments page shows Pending requests first. Check the service, date and time, customer name, phone and notes. Table reservations also show party size; AI requests are marked Booked via AI Receptionist.
2. Confirm or decline
For a Pending request, click Confirm if you can accept it. Otherwise click Decline and confirm in the dialog. Check the new status on the card; the customer is notified when the request is processed.
3. Change the date or time
Click Reschedule on a Pending or Confirmed request. Choose an available date and time, read the shop-timezone note and click Save new time. A confirmed appointment returns to Pending and needs confirmation again.
4. Resolve a scheduling conflict
Booked times may be disabled according to business hours and existing appointments. If confirmation reports an overlap, use Reschedule to agree on another time with the customer and check again.
5. Record the outcome
For a Confirmed appointment, click Mark complete after providing the service. Use No-show and confirm if the customer did not attend. To cancel, click Cancel and confirm in the dialog.
6. Check booking availability
Booking buttons are for businesses with approved owners: self-registered businesses or claimed listings. Owners cannot book their own business. Set business hours in Edit profile so the available times fit your schedule.
